Legal matters

Ryder's Xchange Pty Ltd — Privacy Policy

How we collect, use and protect personal information

ACN 671 989 736 · Effective date: 1 August 2026 · Governing law: Western Australia
Unit 4 / 109 President Street, Welshpool WA 6106 · Email: support@rydersxchange.com

Key Definitions

The following key terms are used in this Privacy Policy:

1. Introduction

This Privacy Policy explains how Ryder's Xchange Pty Ltd (Ryder's Xchange, we, us or our) collects, holds, uses and discloses personal information in connection with the Ryder's Xchange platform, including our website, applications, booking tools, payment workflows and related services.

We operate an online marketplace that connects scooter and motorcycle owners (Hosts) with users who book and use those vehicles (Users). This Privacy Policy is intended to support compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, to the extent they apply to our activities.

By using the platform or providing personal information to us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. What this Privacy Policy covers

This Privacy Policy describes:

• the kinds of personal information we collect;
• how we collect and hold that information;
• the purposes for which we use and disclose it;
• how you may access and seek correction of your personal information;
• how you may make a privacy complaint; and
• whether we are likely to disclose personal information to overseas recipients.

3. The personal information we collect

The personal information we collect will depend on how you interact with us and the platform. It may include:

• identity information, such as your name, date of birth and profile details;
• contact information, such as your email address, telephone number and residential address;
• account and login information;
• driver licence and identity verification information;
• payment, billing and transaction information;
• booking history and communications between platform users made through the platform;
• vehicle listing information, registration details, insurance details and compliance information provided by Hosts;
• incident, claims and dispute information;
• device, browser, IP address, cookie and usage information;
• marketing preferences and survey responses; and
• any other information you provide to us directly or through your use of the platform.

We may also collect limited information from third parties, including identity verification providers, payment processors, insurers, service providers, referees, regulators, law enforcement bodies and other users where relevant to a booking, claim, complaint or dispute.

4. How we collect personal information

We may collect personal information when you:

• create an account;
• list a vehicle or make a booking;
• upload identification, licence or insurance documents;
• communicate with us or another user through the platform;
• complete forms, surveys or support requests;
• participate in promotions or marketing activities;
• make or receive payments;
• report an incident, accident, damage claim or dispute; or
• browse or interact with our website or applications.

Where reasonable and practicable, we will collect personal information directly from you. In some cases, we may collect information from third parties where this is reasonably necessary for our functions and activities.

5. Purposes of collection, use and disclosure

We may collect, hold, use and disclose personal information for purposes including to:

• provide, operate, administer and improve the platform;
• create and manage user accounts;
• facilitate bookings, payments, refunds, bonds, claims and dispute resolution;
• verify identity, eligibility, licence status and account security;
• communicate with users about bookings, incidents, support requests and service updates;
• enforce our agreements, policies and platform rules;
• investigate suspected fraud, misconduct, unlawful activity or safety issues;
• comply with legal obligations and respond to lawful requests from regulators, courts, tribunals, insurers or law enforcement bodies;
• conduct analytics, service development and internal reporting;
• send direct marketing communications where permitted by law; and
• protect the rights, property and safety of Ryder's Xchange, Hosts, Users and third parties.

We will not use or disclose personal information for a secondary purpose unless permitted by law, including where you have consented or where the secondary purpose is related to the primary purpose of collection and you would reasonably expect the use or disclosure.

6. Disclosure of personal information

We may disclose personal information to:

• Hosts and Users where reasonably necessary to facilitate a booking or resolve an issue arising from a booking;
• payment processors and financial service providers;
• identity verification providers and fraud prevention service providers;
• insurers, brokers, claims managers and roadside or recovery providers;
• technology, hosting, communications and customer support providers;
• professional advisers, auditors and corporate service providers;
• regulators, government agencies, courts, tribunals, law enforcement bodies and dispute resolution bodies; and
• any person to whom our business or assets are transferred in connection with a restructure, financing, sale or acquisition.

We do not sell personal information to third parties.

7. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Where we disclose personal information to overseas recipients, we will take such steps as are reasonable in the circumstances to ensure the information is handled in a manner consistent with applicable privacy law.

As at the effective date of this Privacy Policy, overseas recipients may be located in countries where our cloud, communications, analytics or payment service providers operate, which may include the United States, the European Union, the United Kingdom, Singapore and other jurisdictions notified to you from time to time.

8. Cookies and website analytics

We may use cookies, pixels and similar technologies to:

• remember user preferences and session information;
• authenticate users and maintain account security;
• understand website traffic and usage patterns;
• improve platform functionality and performance; and
• support marketing and advertising activities.

You can usually manage cookies through your browser settings. If you disable cookies, some parts of the platform may not function properly.

9. Direct marketing

We may send you marketing communications about our services, promotions and updates where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe facility in the communication or by contacting us.

10. Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. Those steps may include access controls, secure hosting arrangements, encryption, authentication measures, staff access restrictions and document retention controls.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for our functions and activities, to comply with legal obligations, resolve disputes, enforce our agreements and maintain appropriate business records.

11. Access and correction

You may request access to personal information we hold about you, and request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading personal information, by contacting us using the details below.

We may need to verify your identity before processing a request. In some circumstances, the law permits us to refuse access or correction. If we do so, we will provide written reasons where required.

12. Privacy complaints

If you believe we have breached applicable privacy law, you may make a complaint by contacting us using the details below and providing sufficient detail about the issue.

We will review the complaint and respond within a reasonable period. If you are not satisfied with our response, you may be able to refer the complaint to the Office of the Australian Information Commissioner.

13. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. The updated version will be published on the platform and will take effect from the stated effective date.

14. Contact details

Privacy enquiries, access requests, correction requests and complaints may be directed to:

Ryder's Xchange Pty Ltd
Email: support@rydersxchange.com
Address: Unit 4 / 109 President Street, Welshpool WA 6106

15. Important note about legal coverage

This Privacy Policy is drafted on the basis of general Australian privacy law principles. Whether the Privacy Act 1988 (Cth) applies in full to Ryder's Xchange will depend on matters such as turnover, business structure, data handling practices and whether any statutory exemptions apply.